Account & Data Deletion

Last updated: 9 July 2026

This page explains how to delete your NEO VPN account and the personal data associated with it. It applies to accounts and access created for the NEO VPN application and service, operated by Zion Corp LLC.

How to request deletion

You can request deletion of your account and associated data in either way:

In the app. Open NEO VPN and go to Settings to remove your access key from the device. To delete your account and all associated data on our servers, use the email request below.
By email. Send a message to [email protected] with the subject “Account deletion request”, from the email or Telegram account linked to your access, and include your access key (or Telegram username) so we can locate your data. No login is required to send this request.

What we delete

On a verified request we delete the data we hold that is associated with your account:

your access key(s) and the ability to connect;
device bindings and device identifiers linked to your access;
the link to your Telegram identity, if you signed in through Telegram;
any diagnostic reports you sent from the app.

NEO VPN keeps no logs of your online activity (see our Privacy Policy), so there is no browsing or traffic history to delete.

What we may retain

We may retain a minimal record of purchases where we are legally required to (for example, tax and accounting obligations), for the period required by law, after which it is deleted or anonymised. Payments made through the Apple App Store or Google Play are recorded by that store under its own terms.

Timing

We action deletion requests without undue delay and within 30 days, and confirm by email once complete.

Contact

Zion Corp LLC, 23 B. Lomisadze St., Akhalkalaki, Georgia — [email protected] · +995 595 550 525.